Client & Learner Feedback

At Serac UK, we welcome all forms of feedback from our clients – existing, candidates and learners alike. By letting us know how you rate our service we can make certain we focus on improving any areas that you feel we need to develop further in order to ensure that perfect quality delivery.

We are interested to hear how well we deliver in all aspects of our business – including:

  • How effective we were dealing with your initial enquiry
  • The usefulness of your first assessor visit
  • Your views on the mentoring and assessment provided during your assessment
  • The quality of our training courses that you have attended
  • How we deal with any queries that you may have
  • Clarity of our marketing material. We try to give you the opportunity to provide feedback currently through the following ways:
  • Candidates – questionnaire to complete at the end of your assessment
  • Candidates – there is also an Appeals/Complaints form in every candidate folder
  • Training course delegates – sheet to complete at the end of the course
  • Surveys – throughout the year we complete a random sample telephone survey on our courses and assessments delivered
  • Client meetings – when Serac office personnel visits clients we record your feedback
  • Trade exhibitions – we like to talk to existing, prospective and past candidates and clients
  • Effective Training Group – a forum hosted by Serac for existing and prospective clients to attend and discuss a range of issues

Serac UK’s service standard can be found  here. This sets out the quality of service that we expect that we should deliver as a minimum.

Tel: 0844 800 8828
e-mail: enquiries@serac.co.uk

 


 

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